Pembroke Medical Group

Pembroke Medical Group

 

Pembroke House Surgery, 266-268 Torquay Road, Paignton, Devon, TQ3 2EZ | Tel: 01803 553558 | enquiries.pembrokehouse@nhs.net

Current time is 08:51 - We're open

Parkhill Surgery, Parkhill Road, Torquay TQ1 2AR | Tel: 01803 212489 | enquiries.pembrokehouse@nhs.net

We're open

NHS

eConsult

 

 

 

 

eConsult acts as an alternative to calling your practice to make an administrative request or to communicate with a GP.

Instead, you can go to the eConsult site  choose a template relevant to your request or condition, then answer a series of questions which will be reviewed by a clinician and actioned as necessary.

This is a non urgent system, therefore if you have an urgent request please contact the surgery by telephone.

 

How do I use eConsult and what happens after I submit the form?

  1. You will have the option to get general advice, help for a specific condition or administrative request.
  2. Once a condition is chosen, you can access self-help information, access local services and pharmacy advice, or get advice from your GP at the surgery.
  3. If selecting ‘treatment and advice from my GP’ you will be directed to complete an online form about your symptoms.  You will need to confirm that you do not have any symptoms that require immediate or urgent care. Please answer questions as accurately as you can so we can find the best way to help you.
  4. You will then complete the eConsult online form and provide your phone number and email address at the end.

Following this you can choose to be emailed a copy of your consultation

 

Common Questions and Answers.

When can I use eConsult? You can use eConsult during surgery hours:
Monday to Friday – 8am-6pm
What happens if I have more than one issue? Please submit one eConsult per problem. This may mean you are submitting more than one eConsult. This will allow us to gather more accurate information to help you.
When will I get a response back? The clinician will review your response and get back to you.  We will contact you by telephone or text message.
What about the Elderly and Vulnerable? Elderly patients who have access to the internet can use the service, otherwise they can call the surgery as usual on the practice telephone number.
What about my Child? Parents can submit an eConsult on behalf of their children if they are > 6 months. For children < 6 months please phone the surgery.
How old do I need to be to use eConsult? You can submit your own eConsult once you are 18

If you are under this age and wish to discuss an issue please phone the surgery to speak to reception, remember everything discussed is completely confidential.

But I need to be seen? Your eConsult will be reviewed by a GP and if you need to be seen for a face-to-face appointment, you will be advised of this by the GP.
What happens if my condition is not listed on eConsult? If your condition is not listed, please select the option ‘Ask about general symptoms….’
Can I submit photos? You may be asked to submit a photo with your eConsult to help us diagnose you. However, please do not include photos of intimate areas – for example genitalia or breasts.
I completed an eConsult, but I have not heard back from the practice. This should not happen, however if it does and you have not heard back from the practice, please contact the surgery who will investigate.
I have an administrative request. You can submit admin requests such as requesting a fit note (sick note) by clicking the eConsult banner below and selecting ‘I want administrative help’

 

Pembroke House

  • Monday
    08:00 until 18:00
  • Tuesday
    08:00 until 18:00
  • Wednesday
    08:00 until 18:00
  • Thursday
    08:00 until 18:00
  • Friday
    08:00 until 18:00
  • Saturday
    CLOSED
  • Sunday
    CLOSED

Parkhill Surgery

  • Monday
    08:00 until 18:00
  • Tuesday
    08:00 until 18:00
  • Wednesday
    08:00 until 18:00
  • Thursday
    08:00 until 18:00
  • Friday
    08:00 until 18:00
  • Saturday
    CLOSED
  • Sunday
    CLOSED