Pembroke House Surgery

Pembroke House Surgery

266-268 Torquay Road, Paignton, Devon, TQ3 2EZ

NHS

Telephone: 01803 553558

enquiries.pembrokehouse@nhs.net

Evening and weekend appointments available now

Posted on October 2nd, 2018

Primary Care Delivering Improved Access for their patients

Please read for more information regarding our Improved Access service for evening and weekend appointments.

Monday— Thursday Improved Access Service

As of Monday 1st October we will be offering additional evening appointments for our patients. These are different to the appointments some surgeries in the South Devon and Torbay CCG area currently offer in the evenings. This is a requirement (known as Improved Access) where practices ensure that across the week Monday-Thursday that a practice in their area is open between 6pm-8pm. To access these appointments please continue to contact your registered practice.

The timetable for evening appointments is detailed below:

Mondays – 6.00pm to 8.00pm – Corner Place Surgery

Tuesdays – 6.00pm to 8.00pm – Compass House Medical Centre 

Wednesdays – 6.00pm to 8.00pm – Pembroke House Surgery

Thursdays – 6.00pm to 8.00pm – Mayfield Medical Centre

Weekend Improved Access Service

As of the weekend commencing Friday 5th October 2018, we will also be offering weekend appointments situated in a central hub location. The hub location for our patients is Pembroke House Surgery, Paignton, TQ3 2EZ. Pembroke House Surgery has been selected as the “weekend hub” as it is considered the most suitably based surgery geographically to serve 290,000 patients in the South Devon and Torbay area.

As of the weekend commencing Friday 5th October 2018 this weekend service will begin to take place. The appointments offered are by pre-booked appointments by contacting your local surgery and booking ahead. Patients will be able to be seen by a healthcare professional during these extended hours, we will be offering appointment’s with a GP, Practice Nurse and Health Care Assistant .

This service is very different to the current out of hour’s service where patients contact 111 in an urgent/acute situation that cannot wait until their practice is open again on the Monday. For any acute illness please still continue to contact 111, this new service is just for pre-booked routine work and is not for acute/urgent/walk in situations.

Please note that as this contract is being delivered at scale across the locality, you will not necessarily be seen by a Clinician known to you from your practice.

Please see our timetable below for the dates and times of our new service. 

Pembroke House Surgery 
266 Torquay Road, Paignton, TQ3 2EZ

Fridays – 6.00pm—8.00pm

Saturdays – 8.00am—6.00pm

Sundays –  8.00am—2.00pm

Consent:

Please note as this contract is being delivered at scale across the locality, you will not necessarily be seen by a GP, Practice Nurse or HCA known to you from your practice

To ensure that the Clinician you see has full access to your medical records, when you book your appointment the Administrator will ask you to consent to sharing your medical records. Once consent is gained the clinician seeing you on the day is the only person who will have access to your medical record, this consent is valid for 28 days from the appointment date. It is essential that consent is gained for you to be able to have the appointment. If you feel you do not wish to provide consent then it will not be suitable for you to book the appointment.

Thank for you your co-operation and support and we hope you make full use of this new service.

Parking

Pembroke House Surgery:

Outside the surgery there is street parking available. If there are no spaces there is a council car park directly opposite the surgery.

 

Patient Participation Group

  • This additional information will help to make sure we try to speak to a representative sample of the patients that are registered at this Practice.
  • Please note that no medical information or questions will be responded to. The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you, and sets out rules to make sure that this information is handled properly

Patient Survey

Friends and Family Test

  • We would like you to think about your recent experiences of our service.

Asthma Questionnaire

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Opening Times

  • Monday
    8.00am until 6.00pm
  • Tuesday
    8.00am until 6.00pm
  • Wednesday
    8.00am until 8.00pm
  • Thursday
    8.00am until 6.00pm
  • Friday
    8.00am until 8.00pm
  • Saturday
    8.00am until 6:00pm
  • Sunday
    8.00am until 2:00pm