Pembroke Medical Group

Pembroke Medical Group

 

Pembroke House Surgery, 266-268 Torquay Road, Paignton, Devon, TQ3 2EZ | Tel: 01803 553558 | enquiries.pembrokehouse@nhs.net

Current time is 00:09 - Sorry, we're closed

Parkhill Surgery, Parkhill Road, Torquay TQ1 2AR | Tel: 01803 212489 | enquiries.pembrokehouse@nhs.net

Sorry, we're closed

NHS

Torbay COVID Vaccination Programme update 14/1/21

Posted on January 15th, 2021

Our most at risk patients have started to receive their COVID-19 vaccinations at the Riviera International Conference Centre (RICC) in Torquay. This is a joint initiative with all the practices across Torbay. The vaccination consists of two injections 12 weeks apart and both injections are needed for maximum protection.  Information about the vaccine is available on the link below.

https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/coronavirus-vaccine/

The vaccination supply to us is currently very restricted and we have to vaccinate according to strict criteria, per the graphic below. Patients are invited according to clinical need and we have no ability to override the criteria. We are currently working through risk groups 1 and 2, which are our residents and staff in Care Homes and our over 80’s population, working in reverse age order.  I’m sure you can understand we have a lot of people in Torbay in these top two priority groups and we will contact you as soon as it’s your turn to be invited for a vaccination.  Please avoid calling us about the vaccine at this time as we are using all our resources to notify those who are eligible now and arranging their appointments.

Currently the supply of the vaccine to us is sporadic and we often only get a few days’ notice that we will be getting a delivery of vaccines. We then have a limited time to call patients, book them in and deliver those vaccines. Whilst we hope that the deliveries will increase and settle into a regular pattern, it means we currently have limited choice for appointments and no timescales with how long it will take it to work though the priority groups. When we have more information and start to move onto the next group we will update you.

All patients registered with a GP practice across Torbay who are eligible for the vaccination will be vaccinated at RICC and parking is available onsite. RICC was chosen due to the strict social distancing measures that need to be in place to protect patients and the special conditions the vaccine needs to be stored in, along with the very strict timescales for the two doses, meaning it can only be achieved on a Torbay-wide level at one location. Here is a short video which has been put together to show you what to expect on the day. Please do not turn up at the centre unless you have been contacted by us with an appointment.

https://m.youtube.com/watch?v=0_HDLt_X-aQ

 

Transport

If you are struggling with transport to RICC, the Torbay Community Helpline have some volunteers that can help. Please contact them direct using the details below.

Aiding the people of Torbay during the COVID-19 Pandemic and beyond, with neighbourly support.

01803 446022 10am-6pm, Mon-Fri, 9:30am-12:30pm Sat

Online form: bit.ly/torbayhelpline

 

 

Health and Social Care Staff

All Health and Social Care Workers will be receiving their COVID-19 vaccination at a hospital hub and your employer will be receiving information on this by the end of January so please do not contact the practice regarding your vaccinations.

 

Workforce

Members of staff from all Practices in Torbay are working to deliver the COVID-19 Vaccine to patients at the Riviera Centre. Nurses, GPs, Healthcare Assistants, Admin staff and Managers are all spending time working at the site each day, instead of at their Practice to try and deliver the vaccine to protect our most vulnerable. We do not have any additional staff above and beyond our normal team, many of whom are now working 7 days a week to ensure we offer this service to our patients on top of running our GP practices.

This means that it is harder for us to offer our normal services and you may experience delays in getting through on the phone or seeing your preferred member of staff. Therefore, please do bear with us. As a surgery we remain open and here to help you. Our staff are working harder, working longer hours and are under more pressure than ever before.  Please help us to get through this difficult time together by being patient with us – we are managing this programme on top of the usual high demand at this time of year and we are all working as hard as possible for you so we can get back to a more normal way of life as quickly as possible.

Stay Safe,

 

Pembroke Medical Group

 

 

 

 

Pembroke House

  • Monday
    08:00 until 18:00
  • Tuesday
    08:00 until 18:00
  • Wednesday
    08:00 until 18:00
  • Thursday
    08:00 until 18:00
  • Friday
    08:00 until 18:00
  • Saturday
    CLOSED
  • Sunday
    CLOSED

Parkhill Surgery

  • Monday
    08:00 until 18:00
  • Tuesday
    08:00 until 18:00
  • Wednesday
    08:00 until 18:00
  • Thursday
    08:00 until 18:00
  • Friday
    08:00 until 18:00
  • Saturday
    CLOSED
  • Sunday
    CLOSED