Prescriptions

Ordering repeat prescriptions

Our prescriptions email address and the repeat prescriptions request form on our website will no longer be available from the 31 July 2026. 

This change follows updated guidance from NHS England on the safe processing of prescriptions. Email is now considered a higher‑risk method for requesting medication because:

• It lacks identity verification
• It bypasses clinical system workflows
• It increases risk of errors
• It creates unstructured data outside the GP record
• It is harder to audit and triage safely

NHS England advises that the NHS App and other approved online services, such as Patient Access, should be the primary way for patients to order repeat prescriptions.

How you can request your prescriptions going forward

1. NHS App (recommended) – The NHS App is the most convenient and efficient way to order repeat prescriptions. You can also track the progress of your request once it has been submitted.
2. Other online services – Services such as Patient Access will continue to be available for those who prefer them.
3. Paper requests – If you are unable to use online services, we will still accept paper prescription requests. These can be placed in the prescriptions box at the front door or at reception.

Support with the transition

We understand that this change may feel significant for some patients. We are here to help. Our team will continue to offer NHS App training sessions at the practice (please enquire with reception), and you can find helpful links below to get started setting up your online services.

The NHS App – NHS App – NHS

Setting up the NHS App – Setting up the NHS App – NHS App help – NHS

How to order prescriptions using the NHS App – Prescriptions – NHS App – NHS

There are a number of ways in which you can request a repeat prescription:

The quickest and most effective way is to use the NHS App. For more information about using the NHS App please follow the below link.

NHS App and your NHS account – NHS (www.nhs.uk)

Paper requests
Please do not bring paper requests to the surgery if you or a family member have access to the internet.  Register for the NHS App, your request will go directly to our prescriptions team which speeds up the process.

If you have no other choice please leave your prescription in the post box at the front door, do not bring it to reception.

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Medication not on your repeat prescription list
If you have been taking an acute item of medication and you need more, this will need to be authorised by a GP.  Please request this via a Klinik online consultation during surgery opening hours on the front page of our website.

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Order when due
Due to the volume of requests we will only issue prescriptions due in the next 2 weeks, anything requested outside of this timeline will not be processed.  We can not issue a longer supply than usual, so please do not ask.

Other ways to order prescriptions:

• Via the Patient Access App – Register here Patient Access – GP appointments & prescriptions online
• By Post – Pembroke House Surgery, 266 Torquay Road, Paignton TQ3 2EZ (Please include a SAE if you wish the prescription to be posted to you)
• By using our Repeat Prescription form found below.

Our standard turnaround times for prescriptions is 3 working days.  Please bear this in mind.
(working days are considered Monday to Friday and do not include Saturdays, Sundays or Bank Holidays).

To avoid any delays, when requesting a prescription it is important to clearly indicate which item(s) you need. If you are not using the right hand side of your repeat prescription slip please ensure that you clearly  provide your name address and DOB on a piece of paper or within the email and clearly list which medication you are requesting. If you are submitting an early request please state the reason in order to avoid the possibility of your request not being processed.

Prescriptions for travel phobia

Due to changes in NHS guidance the GP is unable to provide Diazepam for the treatment of anxiety/phobias related to travelling. This may be acquired by consulting with travel clinic, or private clinician.

Further information regarding treatment of Phobias can be found on the NHS website; http://www.nhs.uk/mental-health/conditions/phobias/treatment/

We recommend you tackle your problem with a Fear of Flying Course.

Fear of Flying Courses:

Easy Jet

Tel: 0203 8131644

British Airways

Tel: 01252 793 250

Virgin Atlantic

Tel: 0344 874 7747

Sedation for Radiological Imaging

Order your repeat prescription