Pembroke Medical Group

Pembroke Medical Group

 

Pembroke House Surgery, 266-268 Torquay Road, Paignton, Devon, TQ3 2EZ | Tel: 01803 553558 | enquiries.pembrokehouse@nhs.net | Sorry, we're closed

Parkhill Surgery, Parkhill Road, Torquay TQ1 2AR | Tel: 01803 212489 | enquiries.pembrokehouse@nhs.net | Sorry, we're closed

NHS

Prescriptions

There are a number of ways in which you can request a repeat prescription:

The quickest and most effective way is to use Patient Access

Coronavirus update (April 2020)

We are trying to limit the amount of footfall into the surgery and are therefore asking patients to attend only if they have an appointment.  With this in mind we would recommend the following when ordering prescriptions:

Paper requests
Please do not bring paper requests to the surgery if you or a family member have access to the internet.  Register for patient access, your request will go directly to a GP which speeds up the process.  Prescriptions requested this way will be given priority.  Sign up at www.patientaccess.com

If you have no other choice please leave your prescription in the post box at the front door, do not bring it to reception.

********

Nominate a pharmacy
We need all patients to now nominate the pharmacy where you would like to collect your prescription.   This means that when the prescription has been authorised by the GP it gets sent directly to the pharmacy of your choice without you needing to come to the surgery to collect it first.

This obviously helps to reduce the amount of people in the surgery but can also be more convenient and timely for you too.

********

Medication not on your repeat prescription list
If you have been taking an acute item of medication and you need more, this will need to be authorised by a GP.  Please   request this via eConsult on the front page of our website.

********

Order when due
Due to the volume of requests we will only issue prescriptions due in the next 2 weeks, anything requested outside of this timeline will not be processed.  We can not issue a longer supply than usual, so please do not ask.

Other ways to order prescriptions:

  • Via the website – Complete our Repeat prescription form
  • By Email prescriptions.pembroke@nhs.net.    Please include your name, address and date of birth.
  • Prescription telephone line – open between 11am-3pm 01803 546461
  • By Post – Pembroke House Surgery, 266 Torquay Road, Paignton TQ3 2EZ (Please include a SAE if you wish the prescription to be posted to you)

Our standard turnaround times for prescriptions has been 2 working days, however we are seeing a huge increase in requests currently which has meant that some requests are taking 3 working days to get to the pharmacy.  Please bear this in mind.
(working days are considered Monday to Friday and do not include Saturdays, Sundays or Bank Holidays).

To avoid any delays, when requesting a prescription it is important to clearly indicate which item(s) you need. If you are not using the right hand side of your repeat prescription slip please ensure that you clearly  provide your name address and DOB on a piece of paper or within the email and clearly list which medication you are requesting. If you are submitting an early request please state the reason in order to avoid the possibility of your request not being processed.

 

Patient Participation Group

  • This additional information will help to make sure we try to speak to a representative sample of the patients that are registered at this Practice.
  • Please note that no medical information or questions will be responded to. The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you, and sets out rules to make sure that this information is handled properly

Friends and Family Test

  • We would like you to think about your recent experiences of our service.

Asthma Questionnaire

Step 1 of 6

0%

Blood Pressure Form

  • SystolicDiastolic 

Pembroke House

  • Monday
    8.00am until 6.00pm
  • Tuesday
    8.00am until 6.00pm
  • Wednesday
    8.00am until 8.00pm
  • Thursday
    8.00am until 6.00pm
  • Friday
    8.00am until 6.00pm
  • Saturday
    8.00am until 12.30pm
  • Sunday
    CLOSED

Parkhill Surgery

  • Monday
    8.00am until 6.00pm
  • Tuesday
    8.00am until 6.00pm
  • Wednesday
    8.00am until 6.00pm
  • Thursday
    8.00am until 6.00pm
  • Friday
    8.00am until 6.00pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED