Pembroke Medical Group

Pembroke House Surgery, 266-268 Torquay Road, Paignton, Devon, TQ3 2EZ

Telephone: 01803 553558

Sorry, we're closed

Parkhill Surgery, Parkhill Road, Torquay TQ1 2AR | Telephone: 01803 212489

Prescriptions

There are a number of ways in which you can request a repeat prescription:

The quickest and most effective way is to use the NHS App. For more information about using the NHS App please follow the below link.

NHS App and your NHS account – NHS (www.nhs.uk)

Nhsapprepeatprescriptionswebbanner557x400

 

We are trying to limit the amount of footfall into the surgery and are therefore asking patients to attend only if they have an appointment.  With this in mind we would recommend the following when ordering prescriptions:

Paper requests
Please do not bring paper requests to the surgery if you or a family member have access to the internet.  Register for the NHS App, your request will go directly to our prescriptions team which speeds up the process.

If you have no other choice please leave your prescription in the post box at the front door, do not bring it to reception.

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Nominate a pharmacy
We need all patients to now nominate the pharmacy where you would like to collect your prescription. This means that when the prescription has been authorised by the GP it gets sent directly to the pharmacy of your choice without you needing to come to the surgery to collect it first.

This obviously helps to reduce the amount of people in the surgery but can also be more convenient and timely for you too.

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Medication not on your repeat prescription list
If you have been taking an acute item of medication and you need more, this will need to be authorised by a GP.  Please request this via a Klinik online consultation during surgery opening hours on the front page of our website.

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Order when due
Due to the volume of requests we will only issue prescriptions due in the next 2 weeks, anything requested outside of this timeline will not be processed.  We can not issue a longer supply than usual, so please do not ask.

Other ways to order prescriptions:

Our standard turnaround times for prescriptions has been 2 working days, however we are seeing a huge increase in requests currently which has meant that some requests are taking 3 working days to get to the pharmacy.  Please bear this in mind.
(working days are considered Monday to Friday and do not include Saturdays, Sundays or Bank Holidays).

To avoid any delays, when requesting a prescription it is important to clearly indicate which item(s) you need. If you are not using the right hand side of your repeat prescription slip please ensure that you clearly  provide your name address and DOB on a piece of paper or within the email and clearly list which medication you are requesting. If you are submitting an early request please state the reason in order to avoid the possibility of your request not being processed.

 

Urgent Prescription Policy

Please find details here regarding making urgent requests for prescriptions.

 

Pembroke House

  • Monday
    08:00am to 06:00pm
  • Tuesday
    08:00am to 06:00pm
  • Wednesday
    08:00am to 06:00pm
  • Thursday
    08:00am to 06:00pm
  • Friday
    08:00am to 06:00pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED

Parkhill Surgery

  • Monday
    08:00am to 06:00pm
  • Tuesday
    08:00am to 06:00pm
  • Wednesday
    08:00am to 06:00pm
  • Thursday
    08:00am to 06:00pm
  • Friday
    08:00am to 06:00pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED
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