Appointments
Who do I see?
Nurse appointments
Calling the surgery
You can call the surgery on 01803 553558 to book a nursing appointment.
We do receive a very high volume of calls, approximately 800 calls every day, 200 of which are usually between 8am-9am so please bear this in mind.
We do appreciate your patience while waiting for one of our receptionists to answer your call.
NHS App
Download the NHS App or open the NHS website up and login to access a range of NHS services online.
The NHS App is available on iOS and Android:
To use the NHS App, you must be aged 13 or over and registered with a GP surgery in England.
Find out more about the NHS App.
Cancelling your appointment
If you cannot attend or wish to cancel your appointment, please let us know as soon as you can so we can offer this to somebody else.
The easiest way to cancel your appointment is to log into the NHS app and in your appointment section you will be able to cancel any upcoming appointments.
Alternatively you can follow the link on your appointment reminder message and this will also allow you to cancel your appointment without having to queue on the phone line.
Consult with a Doctor online
To request a GP appointment with Pembroke House Surgery you must complete an online consultation using our online contact form. For those that are unable to complete our online form please contact reception who will be able to assist you.
It is now possible to access self help, information and consult with a GP using our online contact form. This service is available during surgery opening times. To access this please click on the Online Consultations below.
You will be asked a series of questions and be signposted to the most appropriate service. If this means a GP appointment, once you submit your form, the details will be sent to the surgery and you will receive a response by 6.30pm the following day.
Start hereExtended Access
Please read for more information regarding our Enhanced Access service for evening and weekend appointments.
Monday— Thursday evening appointments
We offer additional evening appointments for our patients on weekdays between 6pm-8pm which are held in GP surgeries around Torbay.
To access these appointments please continue to contact your registered practice.
Weekend Enhanced Access Service
Enhanced Access also provide a weekend service. There are clinics available each weekend situated in a central hub location. The hub location for our patients is Pembroke House Surgery, Paignton, TQ3 2EZ. Pembroke House Surgery has been selected as the “weekend hub” as it is considered the most suitably based surgery geographically to serve 290,000 patients in the South Devon and Torbay area.
The appointments offered are pre-booked appointment only, these can be secured by contacting your local surgery and booking ahead. Patients will be seen by a healthcare professional during these enhanced hours, we will be offering telephone appointments with a GP, Practice Nurse and Health Care Assistant.
This service is very different to the current out of hour’s service where patients contact 111 in an urgent/acute situation that cannot wait until their practice is open again on the Monday. For any acute illness please still continue to contact 111, this service is just for pre-booked routine work and is not for acute/urgent/walk in situations.
Torbay and South Devon Enhanced Access
Enquiries can be sent via email to 7day.gpservice@nhs.net
Please see our timetable below for the dates and times of our service.
Pembroke House Surgery
266 Torquay Road, Paignton, TQ3 2EZ
Fridays – 6.00pm—8.00pm
Saturdays – 8.00am—6.00pm
Sundays – 8.00am—1.00pm
No service is available on bank holidays
Consent:
Please note as this contract is being delivered at scale across the locality, you will not necessarily be seen by a GP, Practice Nurse or HCA known to you from your practice
To ensure that the Clinician you see has full access to your medical records, when you book your appointment the Administrator will ask you to consent to sharing your medical records. Once consent is gained the clinician seeing you on the day is the only person who will have access to your medical record, this consent is valid for 28 days from the appointment date. It is essential that consent is gained for you to be able to have the appointment. If you feel you do not wish to provide consent then it will not be suitable for you to book the appointment.
Home Visits
A doctor will visit you at home if you are too ill to get to the surgery.
To request a Home Visit please contact the surgery on 01803 553558 or 01803 212489, ideally before 10.00am on the day the visit is required (unless an emergency) and indicate to the reception staff the nature of your problem so that urgent cases may be given priority.
In an emergency please call 999.
Who do I see?
