Contact the practice

Select your practice:

Pembroke Medical Group

266-268 Torquay Road
Paignton
Devon
TQ3 2EZ

Out of Hours: 111

Opening Times

Monday	8:00am to 6:30pm
Tuesday	8:00am to 6:30pm
Wednesday	8:00am to 6:30pm
Thursday	8:00am to 8:00pm
Friday	8:00am to 6:30pm
Saturday	8:00am to 12:30pm
Sunday	Closed

If you need help when we are closed

If you need medical help when we are closed, please call NHS 111.

How to make a complaint

Got a compliment or a complaint?

As a progressive surgery we are always happy to hear from patients.

We are keen to hear positive feedback, we would also like to hear from you if you experience any difficulties with the service we offer or have any suggestions as to how those services may be improved.

If you would like to submit any positive feedback of your experience with the practice we would really appreciate it if you could complete the following form.

Any comments or complaints should be submitted by completing the following form: or addressed to the Practice Manager and submitted in writing.

INFORMATION GATHERING FORM FOR COMPLAINT MANAGEMENT

Name Required

First Last

Date of Birth Required

If you are contacting us on behalf of a patient, please tell us your name and relationship to the patient: Optional

Contact telephone number Required

Email Address Required

Please tell us which department in the practice was involved in your complaint Required

Reception

Administration

Prescriptions

Doctors

Nursing Team

Other

Please describe the issues that led to this complaint. This will help us to understand the key problems you have experienced: Required

Has this problem occurred previously? If so when? Required

Please could you identify where the issue has arisen? For example, do you feel it was as a result of conflicting messages/ communication or a system issue? Required

Are you looking for a specific outcome from this complaint? Common outcomes that allow us to use this complaint to improve our service include: training, improved communication, looking at different ways of working or by simply apologising where your experience has not been as you would have wished: Required

We would like to review this complaint as part of our complaints procedure to ensure our systems going forward are as efficient as we can make them. Are you happy for us to review things going forward? Required