Pembroke House Surgery

Pembroke House Surgery

266-268 Torquay Road, Paignton, Devon, TQ3 2EZ

NHS

Telephone: 01803 553558

enquiries.pembrokehouse@nhs.net

Administrative Team

Pembroke House Surgery has a large administrative team behind the scenes working hard to keep the surgery running smoothly

The team is made up of the following:

Management Team

Alison Brewer

Practice Manager

Trudie Blackburn

HR & Operations Manager

Donna Hart

Reception Manager

Sally Rankin

Practice Managers Assistant

Karen Rundle

Admin Team Manager

Tessa McCooey

IT & Integration Lead

Admin Team

Led by Karen Rundle, the admin team consists of 13 staff members. Sarah, Shannon, Sharon, Sarah, Clare, Jacqui, Linda, Nita, Velma, Jo, Jess, Grace & Rachel.

Behind the scenes they are hard at work keeping the surgery running, issuing prescriptions, dealing with medical notes, organising the GP rota, typing letters, filing letters into patient records and arranging referrals.

 

Reception Team

Our Reception team have a very demanding role.  Led by Donna, the reception team consists of 11 staff members.  Lucy, Kay, Lisa, Natalie, Nicki, Sue, Amanda, Marie, Amy, Lucy & Keira.

A typical days workload consists of making appointments, maintaining medical notes, arranging visits, liaising with the district nurses, processing and communicating test results, dealing with enquiries from other health professionals, meeting and greeting our patients at the front desk and taking telephone calls.

When requesting an appointment the receptionist may ask you for a few details about your reason for calling.  They have been trained to make these enquiries on behalf of the GPs so that we may help you in the most appropriate and efficient way.

Patient Participation Group

  • This additional information will help to make sure we try to speak to a representative sample of the patients that are registered at this Practice.
  • Please note that no medical information or questions will be responded to. The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you, and sets out rules to make sure that this information is handled properly

Patient Survey

Friends and Family Test

  • We would like you to think about your recent experiences of our service.

Asthma Questionnaire

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Blood Pressure Form

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Opening Times

  • Monday
    8.00am until 6.00pm
  • Tuesday
    8.00am until 6.00pm
  • Wednesday
    8.00am until 8.00pm
  • Thursday
    8.00am until 6.00pm
  • Friday
    8.00am until 8.00pm
  • Saturday
    8.00am until 6:00pm
  • Sunday
    8.00am until 2:00pm