Administrative Team

Pembroke House Surgery has a large administrative team behind the scenes working hard to keep the surgery running smoothly

The team is made up of the following:

Management Team

Alison Brewer

Practice Manager

Trudie Blackburn

HR & Operations Manager

Lisa Cooper

Operations Manager

Donna Hart

Reception Manager

Karen Rundle

Admin Team Manager

Tessa McCooey

IT & Integration Lead

Zoe Powell

Finance Manager

Sally Rankin

Finance Assistant

Admin Team

Led by Lisa Cooper, the admin team consists of 17 staff members. Jess, Sarah, Jo, Shannon, Sharon, Jodi, Catherine, Sarah, Clare, Jacqui, Linda, Sandra, Velma, Nita, Kasia, Ula and Tom.

Behind the scenes they are hard at work keeping the surgery running, issuing prescriptions, dealing with medical notes, organising the GP rota, typing letters, filing letters into patient records and arranging referrals.

Reception Team

Our Reception team have a very demanding role. Led by Donna, with the help of Lisa and Gemma. The reception team consists of 19 staff members. Laura, Lucy, Lucy, Chloe, Sharon, Natalie, Keira, Kerstine, Sarah, Amy, Donna, Nicki, Sue, Marie, Amanda, Angie, Adele, Sue and Pauline.

A typical days workload consists of making appointments, maintaining medical notes, arranging visits, liaising with the district nurses, processing and communicating test results, dealing with enquiries from other health professionals, meeting and greeting our patients at the front desk and taking telephone calls.

When requesting an appointment the receptionist may ask you for a few details about your reason for calling. They have been trained to make these enquiries on behalf of the GPs so that we may help you in the most appropriate and efficient way.