Evening & Weekend Appointments

Primary Care Delivering Improved Access for their patients

Please read for more information regarding our Improved Access service for evening and weekend appointments.

Monday— Thursday Improved Access Service

We now offer additional evening appointments for our patients. These are different to the appointments some surgeries in the South Devon and Torbay CCG area currently offer in the evenings. This is a requirement (known as Improved Access) where practices ensure across the week Monday-Thursday that a practice in their area is open between 6pm-8pm. To access these appointments please continue to contact your registered practice.

The timetable for evening appointments is detailed below:

Mondays – 6.00pm to 8.00pm – Corner Place Surgery

Tuesdays – 6.00pm to 8.00pm – Compass House Medical Centre 

Wednesdays – 6.00pm to 8.00pm – Pembroke House Surgery

Thursdays – 6.00pm to 8.00pm – Mayfield Medical Centre

Weekend Improved Access Service

There is also a weekend service situated in a central hub location. The hub location for our patients is Pembroke House Surgery, Paignton, TQ3 2EZ. Pembroke House Surgery has been selected as the “weekend hub” as it is considered the most suitably based surgery geographically to serve 290,000 patients in the South Devon and Torbay area.

The appointments offered are by pre-booked appointments by contacting your local surgery and booking ahead. Patients will be able to be seen by a healthcare professional during these extended hours, we will be offering appointment’s with a GP, Practice Nurse and Health Care Assistant .

This service is very different to the current out of hour’s service where patients contact 111 in an urgent/acute situation that cannot wait until their practice is open again on the Monday. For any acute illness please still continue to contact 111, this new service is just for pre-booked routine work and is not for acute/urgent/walk in situations.

Due to a sharp increase in patients going to the wrong location, arriving late due to traffic problems or forgetting the time of their appointments and so on, we now have a receptionists phone for patients to phone in on during operational hours only.

Therefore the phone will be available for patients to contact from 17.00 on Friday’s until 14.00 on Sunday’s inclusive or if you prefer 17.00 – 20.30 on Friday’s,  08.00 – 18.00 on Saturday’s and 08.00 – 14.00 on Sunday’s and between 08.00 and 18.00 on Bank Holidays.

07783 087302

At all other times the phone will be switched off and put away and it will not be set to accept voicemail.

Please see our timetable below for the dates and times of our service. 

Pembroke House Surgery 
266 Torquay Road, Paignton, TQ3 2EZ

Fridays – 6.00pm—8.00pm

Saturdays – 8.00am—6.00pm

Sundays –  8.00am—2.00pm

All bank holidays 8.00am – 6.00pm

Consent:

Please note as this contract is being delivered at scale across the locality, you will not necessarily be seen by a GP, Practice Nurse or HCA known to you from your practice

To ensure that the Clinician you see has full access to your medical records, when you book your appointment the Administrator will ask you to consent to sharing your medical records. Once consent is gained the clinician seeing you on the day is the only person who will have access to your medical record, this consent is valid for 28 days from the appointment date. It is essential that consent is gained for you to be able to have the appointment. If you feel you do not wish to provide consent then it will not be suitable for you to book the appointment.

Thank for you your co-operation and support and we hope you make full use of this new service.

Parking

Pembroke House Surgery:

Outside the surgery there is street parking available. If there are no spaces there is a council car park directly opposite the surgery.