Pembroke House Surgery

Pembroke House Surgery

266-268 Torquay Road, Paignton, Devon, TQ3 2EZ


Telephone: 01803 553558

Fax: 01803 546455

Emergencies/Visits: 01803 546450

Policies and Procedures

General policies and procedures in use within the practice include, but are not restricted to:

  • 3rd Party Medical Report Request Protocol
  • Advance Directives Protocol, Sample Form & Patient Leaflet
  • Assistance Dogs Policy for Patients
  • Being Open Policy
  • Breast Feeding Policy for Staff and Patients
  • Caldicott Policy
  • Call and Recall Protocol
  • Carers Policy
  • Chaperone Policy
  • Communication Policy
  • Complaints & Comments Leaflet and Procedure
  • Confidential Code of Practice
  • Confidentiality Policy for Patients for Patients Under 18 years of age
  • Confidentiality Policy for Practice Staff
  • Consultations Protocol
  • Co-operating with Other Providers Policy
  • Cultural and Religious Policy for Staff & Patients
  • Data Security & Protection Policy
  • End of Life Policy, Audit, Patient Charter and Advance Care Plan
  • Equality and Diversity Policy
  • Existing and Transferred-in Patients – Allergy Protocol
  • Good Practice Guidelines
  • Health and Safety Policy
  • Health and Social Care Act 2008 – Practice Statement
  • Help with NHS Costs – Patient Poster
  • How we use your Health Records – Patient leaflet & Posters
  • Identifying Patient Needs Protocol & New Patient Registration Policy Form
  • Infection Control Policy
  • Information Governance Policy
  • Mandatory National Data Collection System
  • Mental Capacity Assessment Guidance & Checklist
  • Military Veterans– Protocol for Priority Treatment
  • Multi-disciplinary Protocol
  • NHS Number – Practice Use Policy
  • Non-NHS Fees and Charges Protocol, Posters and Patient Agreement Forms
  • Palliative Care Policy & Protocol
  • Patient Access to Medical Records Policy and Request Form
  • Patient Dignity & Respect Policy
  • Patient information Statement
  • Practice Booklet
  • Practice Charter
  • Practice Codes of Conduct
  • Practice Leaflet for Patients
  • Prescription Charges
  • Professional Qualifications & Registration Policy for New and Existing Staff
  • Promoting and Offering Choice Policy
  • Protocol for Booking an Interpreter
  • Record Keeping Policy and Protocol
  • Safeguarding Children
  • Safety Alert Protocol & Procedure
  • Specimen Handling Protocol
  • Staff Identification & Uniform Policy
  • Test Results Policy
  • Transfer patient Records to Another Practice Protocol
  • Violent & Aggressive Patients Policy
  • Whistleblowing Policy – The Public Interest Disclosure Act 1998

All policies and procedures are available for viewing, upon request in writing, to Mrs Alison Brewer, Practice Manager

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Practice Brochure

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Opening Times

  • Monday
    8.00am until 6pm
  • Tuesday
    8.00am until 6pm
  • Wednesday
    8.00am until 6pm
  • Thursday
    8.00am until 6pm
  • Friday
    8.00am until 6pm
  • Saturday
    8.00am until 12:30pm
  • Sunday