Policies and Procedures

General policies and procedures in use within the practice include, but are not restricted to:

• 3rd Party Medical Report Request Protocol
• Advance Directives Protocol, Sample Form & Patient Leaflet
• Assistance Dogs Policy for Patients
• Being Open Policy
• Breast Feeding Policy for Staff and Patients
• Caldicott Policy
• Call and Recall Protocol
• Carers Policy
• Chaperone Policy
• Communication Policy
• Complaints & Comments Leaflet and Procedure
• Confidential Code of Practice
• Confidentiality Policy for Patients for Patients Under 18 years of age
• Confidentiality Policy for Practice Staff
• Consultations Protocol
• Co-operating with Other Providers Policy
• Cultural and Religious Policy for Staff & Patients
• Data Security & Protection Policy
• End of Life Policy, Audit, Patient Charter and Advance Care Plan
• Equality and Diversity Policy
• Existing and Transferred-in Patients – Allergy Protocol
• Good Practice Guidelines
• Health and Safety Policy
• Health and Social Care Act 2008 – Practice Statement
• Help with NHS Costs – Patient Poster
• How we use your Health Records – Patient leaflet & Posters
• Identifying Patient Needs Protocol & New Patient Registration Policy Form
• Infection Control Policy
• Information Governance Policy
• Mandatory National Data Collection System
• Mental Capacity Assessment Guidance & Checklist
• Military Veterans– Protocol for Priority Treatment
• Multi-disciplinary Protocol
• NHS Number – Practice Use Policy
• Non-NHS Fees and Charges Protocol, Posters and Patient Agreement Forms
• Palliative Care Policy & Protocol
• Patient Access to Medical Records Policy and Request Form
• Patient Dignity & Respect Policy
• Patient information Statement
• Practice Booklet
• Practice Charter
• Practice Codes of Conduct
• Practice Leaflet for Patients
• Prescription Charges
• Professional Qualifications & Registration Policy for New and Existing Staff
• Promoting and Offering Choice Policy
• Protocol for Booking an Interpreter
• Record Keeping Policy and Protocol
• Safeguarding Children
• Safety Alert Protocol & Procedure
• Specimen Handling Protocol
• Staff Identification & Uniform Policy
• Test Results Policy
• Transfer patient Records to Another Practice Protocol
• Violent & Aggressive Patients Policy
• Whistleblowing Policy – The Public Interest Disclosure Act 1998

All policies and procedures are available for viewing, upon request in writing, to Mrs Alison Brewer, Practice Manager