Pembroke House Surgery

Pembroke House Surgery

266-268 Torquay Road, Paignton, Devon, TQ3 2EZ

NHS

Telephone: 01803 553558

enquiries.pembrokehouse@nhs.net

Policies and Procedures

General policies and procedures in use within the practice include, but are not restricted to:

  • 3rd Party Medical Report Request Protocol
  • Advance Directives Protocol, Sample Form & Patient Leaflet
  • Assistance Dogs Policy for Patients
  • Being Open Policy
  • Breast Feeding Policy for Staff and Patients
  • Caldicott Policy
  • Call and Recall Protocol
  • Carers Policy
  • Chaperone Policy
  • Communication Policy
  • Complaints & Comments Leaflet and Procedure
  • Confidential Code of Practice
  • Confidentiality Policy for Patients for Patients Under 18 years of age
  • Confidentiality Policy for Practice Staff
  • Consultations Protocol
  • Co-operating with Other Providers Policy
  • Cultural and Religious Policy for Staff & Patients
  • Data Security & Protection Policy
  • End of Life Policy, Audit, Patient Charter and Advance Care Plan
  • Equality and Diversity Policy
  • Existing and Transferred-in Patients – Allergy Protocol
  • Good Practice Guidelines
  • Health and Safety Policy
  • Health and Social Care Act 2008 – Practice Statement
  • Help with NHS Costs – Patient Poster
  • How we use your Health Records – Patient leaflet & Posters
  • Identifying Patient Needs Protocol & New Patient Registration Policy Form
  • Infection Control Policy
  • Information Governance Policy
  • Mandatory National Data Collection System
  • Mental Capacity Assessment Guidance & Checklist
  • Military Veterans– Protocol for Priority Treatment
  • Multi-disciplinary Protocol
  • NHS Number – Practice Use Policy
  • Non-NHS Fees and Charges Protocol, Posters and Patient Agreement Forms
  • Palliative Care Policy & Protocol
  • Patient Access to Medical Records Policy and Request Form
  • Patient Dignity & Respect Policy
  • Patient information Statement
  • Practice Booklet
  • Practice Charter
  • Practice Codes of Conduct
  • Practice Leaflet for Patients
  • Prescription Charges
  • Professional Qualifications & Registration Policy for New and Existing Staff
  • Promoting and Offering Choice Policy
  • Protocol for Booking an Interpreter
  • Record Keeping Policy and Protocol
  • Safeguarding Children
  • Safety Alert Protocol & Procedure
  • Specimen Handling Protocol
  • Staff Identification & Uniform Policy
  • Test Results Policy
  • Transfer patient Records to Another Practice Protocol
  • Violent & Aggressive Patients Policy
  • Whistleblowing Policy – The Public Interest Disclosure Act 1998

All policies and procedures are available for viewing, upon request in writing, to Mrs Alison Brewer, Practice Manager

Patient Participation Group

  • This additional information will help to make sure we try to speak to a representative sample of the patients that are registered at this Practice.
  • Please note that no medical information or questions will be responded to. The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you, and sets out rules to make sure that this information is handled properly

Patient Survey

Friends and Family Test

  • We would like you to think about your recent experiences of our service.

Asthma Questionnaire

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Blood Pressure Form

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Opening Times

  • Monday
    8.00am until 6.00pm
  • Tuesday
    8.00am until 6.00pm
  • Wednesday
    8.00am until 8.00pm
  • Thursday
    8.00am until 6.00pm
  • Friday
    8.00am until 8.00pm
  • Saturday
    8.00am until 6:00pm
  • Sunday
    8.00am until 2:00pm