Pembroke Medical Group

Pembroke Medical Group

 

Pembroke House Surgery, 266-268 Torquay Road, Paignton, Devon, TQ3 2EZ | Tel: 01803 553558 | enquiries.pembrokehouse@nhs.net

Current time is 00:24 - Sorry, we're closed

Parkhill Surgery, Parkhill Road, Torquay TQ1 2AR | Tel: 01803 212489 | enquiries.pembrokehouse@nhs.net

Sorry, we're closed

NHS

Coronavirus FAQs

We wanted to clear up a few of the frequently asked questions that our reception team are dealing with.

How can coronavirus-vulnerable households get food deliveries?

Here is a link to the ‘which’ website with an article on this subject.

https://www.which.co.uk/news/2020/04/how-can-coronavirus-vulnerable-households-get-food-deliveries/

Who needs to isolate for 12 weeks?

All ‘high risk’ patients are advised to isolate for 12 weeks. There has been some confusion as to who falls into this category. Generally speaking, if you are eligible for an NHS flu vaccination for any reason, this puts you in the ‘at risk’ category but not necessarily ‘high risk’.

Every patient is different and if you feel your medical history makes you vulnerable or high risk, the decision to isolate for 12 weeks is one you need to make yourself. Our advice to patients would be to read the online information from reliable websites (111/NHS/GOV UK). Don’t rely on receiving a letter to tell you to isolate, as these are only being sent to a specific group of people (detailed below).

What is meant by ‘shielding’?

Shielding is a measure to protect extremely vulnerable people by minimising interaction with others. This means that those who are extremely vulnerable should not leave their homes, and within their homes should minimise all non-essential contact with other members of their household.

I haven’t got a letter, will I be receiving one?

The letters do not come from general practice, they are sent by NHS England. The groups defined as “extremely vulnerable” who should have received the letter are:

– Solid organ transplant recipients.
– People with cancer who are undergoing active chemotherapy or radical radiotherapy for lung cancer.
– People with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment.
– People having immunotherapy or other continuing antibody treatments for cancer.
– People having other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors or Parp inhibitors.
– People who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs.
– People with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD.
– People with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID and homozygous sickle cell).
– People on immunosuppression therapies sufficient to significantly increase risk of infection.
– Women who are pregnant with significant heart disease, congenital or acquired.

Until we receive further guidance, we are unable to issue supportive letters regarding potential high-risk patients.

Our advice to all our patients is to stay home, apart from essential shopping, essential work and one form of exercise each day. In all circumstances keep a 2-metre distance from other people and wash your hands regularly.

Take care, stay at home, protect our NHS and save lives

For further information on sheilding, click here

If you have been told that you’re clinically extremely vulnerable, you should, register on line here even if you do not need additional support now.

Can I have a sick note for my isolation period?

No, we are not issuing sick notes for any isolation reason. 111 website can issue sick notes for those isolating due to symptoms of COVID-19 or a household member having symptoms of COVID-19. Sick notes for other reasons continue being issued as normal.

Can I rebook my cancelled appointment for a couple of months’ time?

At the moment, all routine checks are suspended and we do not know when this will change. We therefore cannot book anything at this time but all patients whose annual reviews have been cancelled, will be contacted when normal clinics resume or sooner if the medical team feel this is necessary.

I have symptoms of COVID-19, what do I do?

Visiting the 111 website remains the first thing to do in this situation. There are a series of questions to answer and it will advise you of the path to take. If 111 advise you to contact us, then please do so. You will be put on the list for a phone call with the GP and they will assess you over the phone.

Am I allowed to contact the surgery about routine problems?

Yes! Please still contact the surgery via eConsult for all routine health problems (if you have a medical need to consult with a GP). It is important for us to be keeping patients well in the community.

As before, if you struggle to complete an eConsult, please call through to our reception staff, who will assist you. Please bear with us as our lines are incredibly busy, at all times, due to Covid-19.

How do I request a prescription?

Patient Access is the preferred option for prescriptions requests. If you do not have online access, please call us between 11am-3pm.

I need to collect my sick note/blood form/referral/prescription etc, can I come to the surgery?

All documents will be sent electronically where possible or posted to you to prevent gathering outside the practice doors.

 

Pembroke House

  • Monday
    08:00 until 18:00
  • Tuesday
    08:00 until 18:00
  • Wednesday
    08:00 until 18:00
  • Thursday
    08:00 until 18:00
  • Friday
    08:00 until 18:00
  • Saturday
    08:00 until 12:30
  • Sunday
    CLOSED

Parkhill Surgery

  • Monday
    08:00 until 18:00
  • Tuesday
    08:00 until 18:00
  • Wednesday
    08:00 until 18:00
  • Thursday
    08:00 until 18:00
  • Friday
    08:00 until 18:00
  • Saturday
    CLOSED
  • Sunday
    CLOSED