Pembroke Medical Group

Pembroke Medical Group

 

Pembroke House Surgery, 266-268 Torquay Road, Paignton, Devon, TQ3 2EZ | Tel: 01803 553558 | enquiries.pembrokehouse@nhs.net

Current time is 18:33 - Sorry, we're closed

Parkhill Surgery, Parkhill Road, Torquay TQ1 2AR | Tel: 01803 212489 | enquiries.pembrokehouse@nhs.net

Sorry, we're closed

NHS

Coronavirus FAQs

We wanted to clear up a few of the frequently asked questions that our reception team are dealing with.

What are the symptoms of Coronavirus?

  • A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • A new, continuous cough – this means coughing a lot for more than an hour, or three or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual).
  • A loss of or change in smell or taste

Check if you have coronavirus symptoms following the link – https://111.nhs.uk/covid-19/

I have symptoms of COVID-19, what do I do?

Visiting the 111 website remains the first thing to do in this situation. There are a series of questions to answer and it will advise you of the path to take. If 111 advise you to contact us, then please do so. You will be put on the list for a phone call with the GP and they will assess you over the phone.

In the event that your symptoms are deteriorating quickly with severe shortness of breath or any other symptoms which normally require a 999 call you must continue to use the emergency service – it is essential you mention to the 999 team that you think you might also have coronavirus.

If I have to isolate, can I have a sick note for my isolation period?

No, we are not issuing sick notes for any isolation reason. 111 website can issue sick notes for those isolating due to symptoms of COVID-19 or a household member having symptoms of COVID-19. Sick notes for other reasons continue being issued as normal.

Can I rebook my cancelled appointment for a couple of months’ time?

At the moment, all routine checks are suspended and we do not know when this will change. We therefore cannot book anything at this time but all patients whose annual reviews have been cancelled, will be contacted when normal clinics resume or sooner if the medical team feel this is necessary.

Am I allowed to contact the surgery about routine problems?

Yes! Please still contact the surgery via eConsult for all routine health problems (if you have a medical need to consult with a GP). It is important for us to be keeping patients well in the community.

As before, if you struggle to complete an eConsult, please call through to our reception staff, who will assist you. Please bear with us as our lines are incredibly busy, at all times, due to Covid-19.

How do I request a prescription?

Patient Access is the preferred option for prescriptions requests. If you do not have online access, please call us between 11am-3pm.

I need to collect my sick note/blood form/referral/prescription etc, can I come to the surgery?

Yes.

 

Pembroke House

  • Monday
    08:00 until 18:00
  • Tuesday
    08:00 until 18:00
  • Wednesday
    08:00 until 18:00
  • Thursday
    08:00 until 18:00
  • Friday
    08:00 until 18:00
  • Saturday
    CLOSED
  • Sunday
    CLOSED

Parkhill Surgery

  • Monday
    08:00 until 18:00
  • Tuesday
    08:00 until 18:00
  • Wednesday
    08:00 until 18:00
  • Thursday
    08:00 until 18:00
  • Friday
    08:00 until 18:00
  • Saturday
    CLOSED
  • Sunday
    CLOSED