Important update regarding the prescription request telephone line

Posted on April 24th, 2024

Our prescription request telephone line will cease on 31st May 2024. We have taken this decision in line with other GP practices to manage our increased level of prescription requests more safely and efficiently, providing an audit trail of requests that we receive. This prevents drug names being misinterpreted or misheard.

There are lots of alternative ways to contact us.

The quickest and most effective way is to use the NHS App – Register here: NHS App and your NHS account – NHS (www.nhs.uk)

Other ways to order prescriptions:

• Email us at: prescriptions.pembroke@nhs.net
• Via our website www.pembrokehousesurgery.co.uk – complete the repeat prescription form
• Post or drop your request into our reception.
• Via the Patient Access App – Register here: Patient Access – GP appointments & prescriptions online

For help and support with the NHS App and Patient Access App please follow the below links:

NHS App help and support – NHS App help and support – NHS (www.nhs.uk)

Patient Access help and support – Patient Access Support Portal