Information about Covid-19 vaccination text messages

In order to be able to offer a more flexible booking process for the Covid-19 vaccination program, we are now sending a text message to patients who have a mobile phone listed on their records.

Who does the text come from?

The text will come from “Pembroke House Surgery” and will invite you by name.

How do I know that the text is genuine?

The text will include a link to this page, and also the booking link includes “nhs.uk”. If you do receive a link you’re unsure about, please remember, we will never ask for your bank details or take payment for the vaccine.

I share a mobile number with my partner and children – how do I know who the invite is for?

The invite will say your name, but if there is more than one person with that name and the incorrect person tries to book, they will not be able to get through security.

What if I cant click the link, or don’t have internet access?

We can also book you by talking to you. If you receive a text but cannot book using the link, we will contact you. We will be running searches to see who hasn’t yet booked, and we will call people. Don’t worry – you won’t miss out.

Where are the clinics?

The clinics are at the Riviera International Conference Centre (RICC) in Torquay . When you book, you will get a confirmation text with the address details.

Do I need to wear a mask?

Yes, please wear a face covering if you are able to. If you have a medical exemption, please wear a face shield instead. This is for your protection, as well as other patients and staff on site.

What if I get a temperature, a cough or loss of taste or smell?

If you are currently isolating, please do not book an appointment yet, wait until you have a negative test result. If you develop symptoms after booking, you can cancel your appointment using the same link.

What if I’ve had Covid recently?

Current advice is not to have the vaccine if you’ve had a Covid positive test in the last four weeks. We will be contacting all our patients that have been invited and not booked an appointment. If you cancelled your appointment and would like to book again please call the surgery.

What if there are no appointments when I click the link?

Please keep trying every day or two over the next week as new appointments will be added as we get new vaccines delivered.

What about my second vaccination?

The current guidance is your second vaccine will be 12 weeks after your first. You will be invited to book this at a later day prior your 12th week.

What if I’ve booked through the National Booking Centre or a Local Pharmacy Service?

That’s fine – we are just pleased you are getting vaccinated! There is no need to tell us, we will get notified automatically.

What if I can’t make any of the appointment times offered?

You will be offered a range of appointment times, but if you can’t make any of them, check back in a day or so for the next release of appointments.

Can my partner use my text link to book?

The link is only valid for the person it is sent to. Your partner will get a text of their own, or a telephone call, to book them in.

My partner is in the same cohort as me, why haven’t they had a text?

The most likely reason is that we are sending text invites out in batches as we only have a certain amount of vaccines to give at once, they will get an invite when their batch has been included. It could also be because we have the wrong number recorded on their medical records. If you think this might be the case, please contact us either by phone or e-mail to update.

Do I need to bring anything with me on the day?

As well as a mask, please make sure you wrap up warmly as the queue starts outside. We hope not to keep you waiting for too long. If it is raining, please bring your umbrella.

Is there parking on site?

Yes, there is a car park, and marshals to help keep traffic moving

I need a carer to support me in accessing the appointment – am I allowed to bring them?

Yes, please ask them to wear a mask.

I have a carer, can they be vaccinated at the same time as me?

Carers will be invited by the NHS when we get to this group.

I am a single parent and dont have childcare for my children, can I bring them with me?

We encourage everyone to come on their own where possible for everyone’s safety. If this is not possible, you can bring your child(ren) with you, if they are able to wear a mask, please do get them to do so

I have a question about side effects, who can I ask?

All the up to date information about the vaccines can be found here https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/coronavirus-vaccine/

I want to choose the vaccine I have – how do I know what is being given?

At the moment, we have been allocated both the Pfizer and the Astra Zeneca vaccines, and each clinic will have one or the other. We do not offer the choice of the vaccine as quite often we do not know which vaccine we are going to receive. If there is a medical reason why you cannot have one of the vaccines, please ring the practice to discuss.

I cannot get to the Vaccination Centre’s as I don’t drive, how can I get help?

Please see the below information on a couple of local volunteer organisations that might be able to assist you with transport:

KARING is a registered charity operating in the Preston district of Paignton, Devon providing transport run by volunteers. They can be contacted on 01803 524799. Website: https://sites.google.com/a/karing.org.uk/karing-voluntary-group/

TORBAY Community Helpline is a community helpline, started initially for those affected by the Coronavirus Pandemic. Tel. 01803 446022 Website: https://docs.google.com/forms/d/e/1FAIpQLScXfCikatEQtW2Gpesn5qjdlacx5-WUSxh0r9XrKNDB_j9QDA/viewform

I am housebound and not able to get to the Riviera International Conference Centre (RICC) in Torquay, can I have the vaccine at home?

If you are genuinely housebound, please call the surgery to discuss.

I have recently had the vaccine but have still received a text invite, is this an error?

It can take a few days for the system to record your vaccination onto your medical record. As a result, you may receive an SMS invite following your vaccination appointment. If it is more than a few days since you had the vaccine, please contact us using the admin pathway on eConsult or e-mail us.

How can I be confident that my data is secure using this link?

The system we are using to offer these appointments is called “accuBook” which is run by “accuRx”. This is the same company we use to send text messages to our patients. accuBook is an NHS Digital assured appointment management solution, and more information on this service can be found at https://support.accurx.com/en/articles/4794856-i-have-been-invited-to-book-my-covid-19-vaccination-through-a-book-nhs-me-link-is-this-legitimate?fbclid=IwAR1NOj3ALaK6SKZAtaCGoDGXVmtvs9v26-_m01aJGHRVcVyH38gu1OjGspc